Anonymous asked: This blog is pretty amusing, nice work! I start training with my local sbux soon & Im super nervous about doing drive through. Is it hard to balance and do other things too?
It is at first. Training takes about two weeks, and yeah you do learn the basics in training, you don’t really get the hang of things until you really throw yourself into the action. Have confidence. Drive thru can be tough, but practice enough and soon you won’t even have to think about it. Good luck!
Sorry for the hiatus. I basically skipped all of Holiday. Holiday was just nuts. I’m hoping it was my last one with this company. I’m just not sure how much longer I can do this. I hope all my partners are doing wonderfully and that their stores are better than mine.
Anonymous asked: Is it just me or is this company turning into something that it shouldn't be? I used to love working for Starbucks and now I see more and more people hating it. It used to be so partner friendly and now it's all about politics. And I don't know where they find the managers that they do but good grief, it's gotta stop. I had one amazing manager, that's it. Starbucks kind of let me down as far being a good company to work for. I'm joining the club of people leaving it. And I wish I didn't have to.
Unfortunately, I completely agree. I used to like it a lot. Now I’m in a bad mood just by being in the building. I know it’s hard for a huge corporation to micro manage all of its managers and make sure they’re all doing a top notch job, but it’s getting ridiculous. My manager makes everyone miserable, and trains our supervisors to be the exact same way. I’ve just about had it with the company, to be honest. I’m hoping to be done within the next year. I’m with ya on that, fellow partner. It totally sucks :/
Anonymous asked: Hello lovely. Could you please tell me why when I order a caramel latte I'm changed for syrup? Isn't the cost of the syrup built into the drink? I live in Winnipeg btw
No, a standard latte is milk and espresso. A caramel latte has added caramel syrup, so they charge you for it :)
thewomanandthebell asked: I work at a B&N Café (that proudly serves Starbucks) and although I'm not a partner (not yet) there's a lot on this blog I can relate to. It makes me feel good to know that I'm not alone in dealing with crazy customers. Today I had one of my regulars tell me that I'm really nice and she appreciated my honesty (I noticed she had given me a larger bill than necessary for payment) and it's people like that who make me glad I haven't walked out the door. Hooray for pleasant regulars an this blog! :)
Hahaha, hey man, licensed stores are part of the nightmare too! And praise The Lord for great customers yo.
siouxsie-carmichael asked: dont know if youre still around, but whats the nail polish deal in regards to starbucks. im a huuuuuuuuuuge nail polish person, but gah, the idea of my bare nails freaks me out
No nail polish, whatsoever. It’s the most depressing thing to go to Target or something and go through the nail polish aisle :(
natiweez asked: I read your list of drive-thru pet peeves, and while my store doesn't have a drive-thru, I absolutely LOVED your rant on the "secret menu." I respond the way you do (I'll make it if they can tell me what's in it), but when people actually think that it's a REAL secret menu and I'm lying, I want to punch them repeatedly. WHY WOULD AN INTERNATIONAL CORPORATION TRAIN ALL ITS EMPLOYEES ON "SECRET DRINKS" THAT THEY DON'T TELL THEIR CUSTOMERS ABOUT? Are. You. Serious.
RIGHT?! That’s the dumbest thing ever!
scribblesdhobbit asked: Dude, I've totes know your feels. *hugs* Hang in, there. You'll be alright. When I first started, I would get easily overwhelmed. My manager pulled me aside and held a mug of Verona in front of me. He asked, "Hey, what is this?" I rambled on about the blend, region, etc. He stopped me and said, "No. At the end of the day, it's just a cup of coffee."
That is incredible encouragement from your manager. It’s so true. I love having partners out there that care! :)
Is a transfer to our store. He’s just recently been promoted to shift, and let me tell you, I cannot STAND HIM. He’s arrogant, rude, and doesn’t trust his baristas to do their jobs. I’ve been a barista for 3 and a half years, I am a prime closer but he still treats me like I’ve been working here for two weeks. It gets on my nerves. He also consistently argues with customers just to be right. It’s rude and has significantly lowered our tips since. UGH.
On another note, the company has apparently discontinued decaf willow? I only know this because an older couple came in tonight looking for it, we didn’t have it, and I got screamed at cause, ya know, it’s all my fault.
Hope my partners out there are having a better day at the bux than I am.